• Clinical Services Scheduler- San Diego

    Job Locations US-CA-San Diego
    Job ID
    2018-4132
    Business Unit
    Autism Spectrum Therapies
    Category
    Administrative Team
  • Overview

    AST provides individuals with autism with a range of services from infancy through adulthood. We also provide comprehensive training and support for parents and families in their home and communities. The Clinical Services Associate position is a direct report to the Clinical Operations Manager and is responsible for coordinating staff and client schedules by performing diverse related duties.

    Responsibilities

    Scheduling Responsibilities

    • Coordinate and maintain daily, weekly, and monthly staff and client schedules for the delivery of autism services to our clients
    • Inform families and/or Behavior Interventionists of schedule changes and update systems accordingly
    • Find alternate coverage or alternate work for Behavior Interventionist and arrange for PTO coverage
    • Schedule make-up time to maximize contract fulfillment Participate in staff efficiency and contract fulfillment initiatives

    General Office Support

    • Receive and respond to staff and client phone and email inquiries relating to scheduling
    • Answer scheduling questions from clients and staff and escalate to appropriate management staff as necessary
    • Reconcile billing operational and payroll reports

    Meetings

    • Clinical Services Associate will be expected to attend regular meetings with the Clinical Services Scheduling Manager and participate in meetings with other departments as needed.

    Qualifications

    • Excellent customer service skills, self-motivated, self-starter, well organized and detail oriented approach to tasks
    • Proven customer service skills and experience handling heavy call volume
    • Proactive/proven ability to anticipate needs and respond appropriately and in a timely manner
    • Strong problem-solving and critical thinking skills
    • Excellent multi-tasking and prioritizing abilities
    • Strong written and verbal communication skills 
    • Exceptional attention to detail
    • Expected to be available for a work shift between the hours of 8:00 a.m. – 6:00 p.m., Monday-Friday and available to work overtime if required
     
    Education, Experience and Licensure
    • Bachelor’s Degree or equivalent preferred 
    • A minimum of three years customer service experience
    • Prior scheduling experience preferred in a healthcare setting

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